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1. |
Q. Why can't I see the print jobs in Printer Admin Print Job
Manager? |
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A.
1. Check the date range in Print Job
Manager main screen.
2, Check
question 2 about Printer Admin Print Job Manager service.
3, If you are using MS Access as the database
(Preferences --> Print Jobs), the database may be
backed up and reset automatically in the menu item "Preferences --> Print Jobs
--> Backup / Reset Database", the database
with previous records is saved in the backup folder of the application folder
(e.g. C:\Program Files\Printer Admin Software\Printer Admin Print Job Manager\backup) and the
current database "printSaver.mdb" in the application folder is reset. To see
the previous records, you can use Print Job Report to connect to the
previous database in the backup folder, or you can use the menu item "Merge
Database" to merge the previous database into "printSaver.mdb" in the
application folder, so you can see them in Printer Admin Print Job Manager.
4, Check the number of users in Preferences -> Users / Groups and the number
of printers in Preferences --> Printers -> List of Monitored Printers, then
check how many users and printers your license includes in menu Help ->
Registration -> Enter / Upgrade License Code. For example your license is
for "50 Users & 5 Printers". If the number of users in
Preferences -> Users / Groups is already 50, then the print job for 51th
user will not be tracked. Please remove some users in Preferences -> Users /
Groups (and restart the Printer Admin Print Job Manager service if it is installed),
then test it again.
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2. |
Q.
How can I run Printer Admin Print Job Manager as a windows
service regardless of whether someone is logged on?
How
can Printer Admin Print Job Manager continue to track print job when the computer that
has Printer Admin Print Job Manager installed logs off? |
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A.
You can Install Windows
Service by clicking
the menu item "Tools-->Install Windows Service", so
Printer Admin Print Job Manager can still run when you logoff your computer.
Note: In Control
Panel --> Administrative Tools --> Services --> Printer Admin Print
Job Manager, change the Local System Account to your account that
is currently logged into this computer and with which you installed
the Printer Admin Print Job Manager software, then restart the
Printer Admin Print Job Manager service.
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3. |
Q.
The popup doesn't appear when user prints. How to fix
it?
Print Job Agent
doesn’t track the the direct IP printer or workstation connected printer via
USB cable. How to fix it? |
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A.
Solution 1:
If the popup on all client computers doesn't work,
the local firewall settings on
Windows may block Printer Admin
Print Job Manager to send the message to the agent.
On the computer that has
Printer Admin Print Job Manager
installed, add "printczm.exe" (e.g. C:\Program Files\Printer Admin Software\Printer Admin Print Job Manager\printczm.exe) to the exception list of
local firewall settings (Control Panel -> Windows Firewall).
Solution 2:
The Windows firewall settings
(Start --> Control Panel --> Windows Firewall) on
Windows may block agent to connect to server
(Printer Admin Print Job Manager). When agent is installed and it is run
first time, it will be added to the exceptions automatically. If not, please add "pagent.exe" (e.g. C:\Program
Files\Print Job Agent\Print Job Agent\pagent.exe) to exception
list of local
firewall settings (Control Panel -> Windows Firewall). You can also use group
policy to add pagent.exe to the exceptions of Firewall settings
on multiple computers at one time at
Print Management - Add Firewall Exception
.
Solution 3:
If the print job agent installed on the client computer
doesn't show active in Printer Admin Print Job Manager Preferences -->
Advanced --> Check Agent Status, go to client computer, find and
run C:\Program Files\Print Job Agent\Print Job Agent\serverip.exe.
If the IP address of Printer Admin Print Job Manager server is not correct,
please enter the correct one and click OK button, then check
Printer Admin Print Job Manager Preferences --> Advanced --> Check Agent
Status again.
Solution 4:
Run C:\Program
Files\Print Job Agent\Print Job Agent\serverip.exe, enter the IP address of
Printer Admin Print Job Manager server. The computer name of
Printer Admin Print Job Manager server may not be resolved to IP
Address correctly on the workstation.
Solution 5:
The Windows local firewall may
block TCP ports connection. The TCP port 14128 needs to be open.
To open TCP port 14128:
Open Control Panel
from the Start menu.
Select Windows Firewall
Select Advanced settings
in the left column of the
Windows Firewall window.
Select Inbound Rules
in the left column of the Windows Firewall with Advanced Security window.
Select New Rule
in the right column.
Select Port in
the New Inbound Rule Wizard and then click Next.
Select which protocol this rule
will apply to TCP, select Specific local ports, type a
port
number 14128 and then
click Next.
Select Allow the
connection and then click Next.
Select when this rule applies (check
all of them for the port to always stay open) and then click
Next.
Give this rule a name (for example
pagent_port) and then click Finish to add the new rule.
Solution 5:
The antivirus software
settings may block agent to connect to server (Printer Admin Print Job Manager). Please add "pagent.exe" (e.g. C:\Program Files\Print
Job Agent\Print Job Agent\pagent.exe) to exception list of
antivirus firewall settings or add exception for TCP port 14128.
Solution 6:
If popup still doesn't
appear after you try above solutions and the computer name of
print job shows the MAC address, for example
[fe80::5002:d65d:a3ea0:ef74], uncheck
"Internet Protocol Version 6 (TCP/IPv6)" on the
computer that has Printer Admin Print Job Tracker installed, then
test again.
Solution 7:
Please check the number of users in Preferences
-> Users / Groups and the number of printers in Preferences -->
Printers -> List of Monitored Printers, then check how many
users and printers your license includes in menu Help ->
Registration -> Enter / Upgrade License Code. For example your
license is for "50 Users & 5 Printers". If the
number of users in Preferences -> Users / Groups is already 50,
then the print job for 51th user will not be tracked and the
popup will not show. Please remove some users in Preferences ->
Users / Groups (and restart the Printer Admin Print Job Manager service if
it is installed), then test it again.
Solution 8:
If popup doesn't
appear on all client computers, click Printer Admin Print Job
Manager menu item "Print Jobs --> Backup / Reset
Database" to backup and reset the database. If you can't see the
menu item "Print Jobs --> Backup / Reset Database", exit
Printer Admin Print Job Manager, rename the file C:\Program Files\Printer Admin Software\Printer Admin Print Job Manager\config\setdb to a different name,
then start Printer Admin Print Job Manager again.
Solution 9: (For Mac or Linux client only):
If you don't get the popup on Mac client or Linux client,
please check if Mac client or Linux client prints to shared
printer on the Windows
print server. Please download the
documentation how to add shared printer to
Mac.
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4. |
Q.
How can I track
the print jobs in a non-print-server environment
(Users
send the print jobs to the printer directly via the IP address of the
printer or the printer that is connected to the workstation locally, instead
of the shared printer on the print server)?
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A.
Print Job Agent must be installed on the
workstations. In Printer Admin Print Job Manager 7.0 menu item "Preferences -->
Advanced," the option “Track workstation direct IP printer and workstation connected
printer” must be checked. |
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5. |
Q.
How can I use Printer Admin Print Job Manager with SQL server? |
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A.
Please see
MS Access / SQL
Server Settings.
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6. |
Q.
How can I
import Users / Groups / PINs to Printer Admin Print Job Manager? |
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A.
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The users / groups can be imported
from the Windows Active Directory (Preferences --> Users / Groups
--> Import) or a CSV file.
The users can also be added to the database automatically when they
print. |
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7. |
Q.
Can I assign the quota (the number of pages)
each user can print each day /
term?
Can the quota be assigned automatically? How can I assign the balance based on the group? |
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A.
Yes, The print quota can be
assigned using account balance. For example, if the cost / page is $0.10,
and each user can print maximum 30 pages per day, then you can assign
balance $3.00 to each user per day. The
balance can also be reset automatically by schedule. To reset the balance
based on the group, select "Reset balance based on group" in "Preferences
--> Policies --> Balance", then click "Edit Group" in "Preferences -->
users/Groups" and define the default balance to be assigned for that group.
For details, please see
Print Quotas . |
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8. |
Q. All users log in with the same account in my lab. Can I still control
the print jobs based on the user? |
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A.
Yes. You can use Printer Admin Print Job Manager Premium Edition and enable authentication using "Another User" in "Preferences -->
Advanced", and create user ID / PIN in "Preferences --> Users / Groups". |
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9.
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Q.
I
get the database logon prompt when I generate reports. How do I fix it?
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A.
Option 1:
1.
Click "Select Database" to select the sample database "printSaver_Sample.mdb"
that is located in the installation folder of Print Job Report e.g. C:\Program
Files\Reporting Tool\Print Job Report.
2.
Click "Generate Report" and select a report from the dropdown
list. If the report is generated correctly, then select the real
database e.g. e.g. C:\Program Files\Printer Admin Software\Printer Admin
Print Job Manager\printSaver.mdb.
Option 2:
If
you have MS-Access 2007 installed on your computer, you can use
it to open the database file e.g.
C:\Program Files\Printer Admin Software\Printer Admin Print Job Manager\printsaver.mdb,
then in Print Job Report, click "Select Database" and
"Generate Report" to see if you can see the report.
Option 3:
1, Install Print Job Report on a different computer
2, Share the database folder from the computer where
Printer Admin Print Job Manager
is installed (e.g. C:\Program
Files\Printer Admin Software\Printer Admin Print Job Manager).
3. Map the network share folder from the computer where Print Job Report is installed
(e.g. \\Printer Admin Print Job Manager Computer Name\Shared Database
Folder).
4, Click "Select Database" in Print Job Report
and connect to the shared database (e.g. \\Printer Admin Print Job
Manager Computer Name\Shared Database Folder\printSaver.mdb). |
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10. |
Q. The job is printed out before users enter the user name and pin. How
do I fix it? |
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A.
The "Pause the print job on the print server until the print
button is clicked on the popup" must be selected in Preferences --> Advanced. If this doesn't
work, check "Start printing after the last page is spooled" in the
printer properties.
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11. |
Q. Can the waiting jobs on the different printers be cancelled
automatically at a user-defined time? |
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A.
Yes, you can define the time you
would like to delete all the waiting jobs in Preferences -> Print
Jobs. The default time is 2:00am. The print
jobs can also be cancelled automatically based on how much time they were
held in the queue. |
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12. |
Q. Can I export partial or all of the print jobs data to a file?
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A.
Yes, you can select multiple
rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking
the save button on the toolbar to save. The
saved file format can be Excel, HTML and Text. |
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13. |
Q. Can I set the maximum allowable pages per print job for different
printers?
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A.
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Yes, you can define the
maximum pages per print job on each printer in Preferences
-> Printers. To
make best use of this feature, select "Start printing after
last page is spooled" on the "Advanced" tab of printer properties. The
print jobs that exceed the maximum allowable pages will be deleted
automatically.
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14.
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Q. I have enabled "send a popup
message", but the users can't receive it. Why?
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A.
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The addon Print Job Agent
must be installed on the
client computer to show the message. |
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15. |
Q. The process printcz.exe is taking high CPU
usage. How do I fix it?
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A.
Click Start -> Printers and Faxes
(or Devices and Printers) and check if
- some printers have the
status "access denied" or "can't connect"
- there are a lot of
holding jobs in the printer queues.
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16. |
Q.
Can I generate reports in a
language other than English? |
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A.
You can easily translate reports into your
language by translating some strings in Print Job Report -> Settings. |
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17. |
Q.
On
which printers can
Printer Admin Print Job Manager track the print jobs?
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A.
Printer Admin Print Job Manager supports all brands of
printers. It can track the print jobs not
only the Laser printers, but also Plotters, DeskJet printers and InkJet
printers. If you want to track the print jobs on your DeskJet or InkJet
printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.
Printer Admin Print Job
Manager 7.0 can
track and control printing for the following type of printers:
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The printers on the print
servers (e.g. \\print_server\printer).
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The printers connected to the
workstations locally via LPT, USB or other ports.
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The printers connected to the network directly via IP address
without using a print servers.
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18.
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Q.
How can I
enter client billing code for unattended batch printing (e.g. AutoCAD
printing)?
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A.
Select "enable batch print mode" in
Preferences --> Advanced. |
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19. |
Q.
Can I view or reprint the
content of print jobs (waiting jobs / deleted jobs / printed jobs) |
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A.
For details, please see
View the Content
of Print Jobs.
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20. |
Q.
How can I turn off spool file pooling?
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A.
If you install
Printer Admin Print Job Manager on
Windows 2000, the spool file pooling is turned off by
default.
If you install
Printer Admin Print Job Manager on
Windows XP / Windows Vista / Windows 7 / Windows 8,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey, where <printername>
is the name of your printer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
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In the right pane, right-click SpoolDirectory, and then
click Modify.
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In the Value data box, copy the value from
DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Print\Printers)
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Repeat step 2 to step 4 for the other printers.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Send a new print job
to test.
If you install
Printer Admin Print Job Manager on
Windows 2003 / Windows 2008 / Windows 2012,
- Click
Start, click Run, type regedit in the
Open box, and then click OK.
- Locate the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
- On the
Edit menu, point to New, and then click
DWORD Value.
- In the
New Value #1 box, type DisableServerFilePooling, and then press
ENTER.
- Right-click
DisableServerFilePooling, and then click
Modify.
- In the
Value data box, type 1 to turn off spool
file pooling, and then click OK.
- Quit Registry Editor.
- Restart the
Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Send a new print job
to test.
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21. |
Q.
How can I bypass specific user (e.g. Managing directors or CEO)
recording their printed documents?
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A.
You can include the user name
(Windows login name) with "|" in
the file 'euser' located in the installation folder e.g.
C:\Program Files\Printer Admin Software\Printer Admin Print Job Manager\config,
then move this file to c:\czdata. The format is per user name per line,
for example:
tom|
gary|
mary|
If you want the print job sent from an user to be tracked,
but user will not receive the popup to enter user name /
password or client billing code, you can place user name
with "|" to the a file named huser and save the file to both
c:\czdata and C:\Program
Files\Printer Admin Software\Printer Admin Print Job Manager\config.
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22. |
Q. How can I
install Printer Admin Print Job Manager on Windows Cluster Server?
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A.
Please configure
Printer Admin Print Job Manager in the group as a "generic
service" or "generic application".
1, On both nodes, Install
Windows Service in Tools --> Install Windows Service".
2, Restart both nodes.
3, After restart, go to Administrative Tools --> Service to stop
Printer Admin Print Job Manager service, and set startup to Manual. On
logon, please use the account that you used to install
Printer Admin Print Job Manager software and has admin permission on all printers.
Repeat this on the second node.
4, Leave the service stop, and let
the cluster start it.
If you install
Printer Admin Print Job Manager on two nodes, two licenses
will be needed.
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23. |
Q. Can I track the print jobs in
Citrix / Terminal environment? |
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A.
Yes.
1. If Print Job Agent is installed on a Citrix /Terminal
server, the file "terminal" must be deleted from the
installation folder of Print Job Agent on the Citrix /
Terminal server. This file is created automatically when you
run the agent the first time. After the file is deleted, you
must restart the agent.
2. The Citrix client
must have right to run C:\Program Files\Print Job Agent\Print
Job Agent\pagent.exe in Citrix server settings. Also assign user
full control right on folder C:\Program Files\Print Job
Agent\Print Job Agent\ and C:\czdata.
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24. |
Q. The
report is blank when I select a report from drop down list or
the report can't be created automatically or I get "PERMISSIONDENIED"
error. How do I fix it? |
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A.
If you
can't see the report, please click "refresh" button on Print Job Report. If you still can't see the report, please check if
you select the right database or date range. For Windows
Vista/2008/7/8/2012, the database may be located in the
following folder: C:\ Users \ <your_account> \ AppData \ Local \VirtualStore \ Program
Files \ Printer Admin Software\Printer Admin Print Job Manager.
If the report is still blank or the report can't be created
automatically or you get "PERMISSIONDENIED" error, go to the installation folder
(e.g. C:\Program Files\Reporting Tool\Print Job Report 4.0), right
click “Print Job Report.exe”, then click “Properties”, select
“Compatibility” tab, select “Run this program as an administrator”
in Privilege Level and click OK button to save. Then try again.
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25. |
Q. How can I
customize the reports by myself? |
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A.
If you would like to customize the reports, you can use crystal
report tool at the link:
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
to do it. All 100 report templates are located in C:\Program
Files\Reporting Tool\Print Job Report\report\*.rpt.
If you select "Access" as database in Printer Admin
Print Job Manager
Preferences -> Print Jobs, only the #.rpt needs to be updated.
If you select "SQL server" as database, only the s#.rpt needs to
be updated.
For example: if you select "SQL Server" as database in
Printer Admin Print Job Manager Preferences -> Print Jobs and would like to change
the report "Printed Jobs / Cost Top 5 by User" to "Printed Jobs
/ Cost Top 20 by User"
1. Backup C:\Program Files\Reporting Tool\Print Job Report\report\s3.rpt
2. Open C:\Program Files\Reporting Tool\Print Job Report\report\s3.rpt using Crystal Report, then select "Group
Sort Expert" and change 5 to 20.
3. Save the updated report.
4. In Print Job Report, select the report from the dropdown
list. |
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26. |
Q. I got the error
"CrystalReports10_5\CRRedist2008_x86.msi has changed since it
was initially published" during the installation of Print Job
Report. How do I fix it? |
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A.
Download and install
Crystal Report component from
http://www.Printer Admin.com/download/CRRedist2008_x86.msi
, then install Print Job Report.
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